Reviews For Sport Clips Haircuts of Firestone - High Plains Marketplace

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1 rating

Worst customer service possible. The stylist, Ashley, gave me the worst haircut I've had in 49 yrs, the manager tried to fix my hair, told me my next cut was free, that she'd put it under my name for the next time I came in. So, I bring my son in, wait for over an hour, was "on deck" to get his hair cut and Ashley, AGAIN, takes a man below us on the list. He even TELLS HER that he's not next, but she shrugs and says "oh well" and puts him in the chair. Then the next lady tells me that there IS no free cut under my name, and even it there was it would be for me, NOT my son. She says it just shows a "reservice". I tell her the reservice was to FIX the screwup of my hair the FIRST time. So I ask her if she's really serious, if there was a free cut for me, my own SON couldn't have it, and she says "yes, it would be just for you, but I'm not showing anything for you". I told her "nevermind, we're leaving and never coming back here (after the hour long wait to be passed over, rememeber)" and she becomes totally condescending and says "Sir, you try and enjoy the rest of your day". UNBELIEVABLE. I told her the customer service sucks, and we WILL have a better day knowing we won't ever be coming back and she replied "Good". The place is obviously run by incompetent, non-caring, simpletons who can't even follow their own list of who's next in line, and don't CARE TO, even when their told. The manager who was supposed to just type in a "we're sorry Ashley RUINED your hair" free cut for me couldn't even mange to get that done. A ridiculously long wait for a terrible haircut and even WORSE customer service. I will never go again, will advise everyone I know NOT to frequent this poor excuse for a hair cut joint, starting with this review. If I could put negative stars as a rating, I would. Avoid this pathetic shop and take the time to go get a real haircut from professionals, not these rude hacks.

1 rating

Always an hour plus wait. I called today at 530 asked the lady how long the wait was and she told me an hour so I figured it would give them 30 min to do a 10 min haircut and she told me it was to late to get on the list. Previously loved this place until the new staff member don't last longer than a month

5 rating

I have been to the Firestone location three times now, and have received both a good haircut and good service at each visit. The stylists have listened to what I want and have given me the haircut that I have asked for each time. They have also provided information on follow up items when I have asked about them. I have been to less expensive local shops and have not been as pleased with both the service and the quality of the haircut.

Rated 3.0 out of 5.0 based on 10 Client reviews

1
Robby B. | September 16, 2018 Service

"Worst customer service possible. The stylist, Ashley, gave me the worst haircut I've had in 49 yrs,"

1
Joey F. | September 5, 2018 Overall Experience

"Always an hour plus wait. I called today at 530 asked the lady how long the wait was and she told me"

5
Jordan B. | August 9, 2018 Overall Experience

"I have been to the Firestone location three times now, and have received both a good haircut and goo"

5
Eric R. | July 4, 2018 Overall Experience

"First time at this location and have to say it was the nicest one I’ve been to. Clean, professional,"

1
Teresa A. | June 19, 2018 Haircut

"Awful haircut!!! Gal said she could do a flat top haircut!! NOT!!! She quaranteed she could give hi"

1
Brandon C. | May 13, 2018 Overall Experience

"We went in today to get a haircut for the week. Online and outside it said that it opened at 10. 2 h"

5
Wesley G. | April 18, 2018 Stylist

"Went to Sport Clips for the first time ever and after not having cut my hair for about a year. The s"

1
Don M. | March 23, 2018 Service

"This store is very, very SLOW. First their website is not accurate it states that their opening tim"

5
Dez E. | August 7, 2017 Overall Experience

"The whole store is fantastic! The stylists are very knowledgeable. The experience of the MVP was won"

5
Gerry G | July 16, 2017 Overall Experience

"Dana was wonderful to have give me the MVP treatment, she was attentive, pleasant and very skilled. "